How to Track Your Renovation Project Online — HOBI Customer Portal Guide
One of the most common frustrations in renovation is not knowing what's happening. You've signed the contract, paid your deposit — and then silence. You're not sure if materials have been ordered, when production starts, or when installation is scheduled.
HOBI solves this with something no other direct carpentry company in Singapore offers: a real-time customer project tracker.
What Is the HOBI Customer Portal?
After signing with HOBI, every customer gets access to a personal online account at hobicarpentry.com. Log in from your phone or computer and see exactly where your project stands — at any time, day or night.
What You Can Track
The portal shows your project moving through the following stages:
- Deposit Paid — Your project is confirmed and in our system
- Design Confirmed — Final drawings signed off by you
- Materials Ordered — Boards, hardware, and finishes are on order
- Factory Production — Your furniture is being built in our Bedok factory
- Delivery Scheduled — Installation date confirmed
- Installation In Progress — Our team is on-site
- Handover — Your home is ready
- HOBI Care+ Active — Your warranty period begins
Why This Matters
Renovation anxiety is real. Being able to check your project status at 11pm instead of waiting for a contractor to reply to your WhatsApp reduces stress significantly. It also means our team is accountable — every status update is logged and visible to you.
How to Access Your Portal
Visit hobicarpentry.com and click on Customer Login. Your login credentials are provided when you sign your contract. If you've lost them, contact our team and we'll reset your access within 24 hours.
This is part of why homeowners choose HOBI — not just for the craftsmanship, but for the experience. Get in touch to find out more.